Disclaimer: Osdire’s Terms of Service requires all users to be at least 18 years old and legally able to enter into a binding contract. If you’re between 13 and 17, you may only use Osdire through an account created and managed by a parent or legal guardian with their permission. Children under the age of 13 are not permitted to use Osdire.
Managing your orders on Osdire is designed to be straightforward, secure, and transparent. This guide explains how you can track progress, review deliveries, and stay protected throughout your project.
Finding Your Orders
After placing an order, you can view and manage everything from your order dashboard:
Go to Orders → Active to track ongoing projects.
Visit Completed to review finished collaborations or download deliverables.
Tip: Our mobile app (in development) will make it even easier to stay updated and message freelancers on the go.
Understanding Order Statuses
Status | Meaning |
Waiting to start | You’ve placed the order, funds are held securely in escrow, and the requirement is needed from you for the freelancer to start the order. |
In progress | Work has started and you can find all updates on your order, message the freelancer, and review the delivery when it is ready. |
Review delivery | The freelancer has submitted the completed work. You should review and either accept or request revisions. |
Completed | You’ve approved the delivery and funds are released to the freelancer. |
Cancelled | The order was stopped (by you, the freelancer, or support) and funds refunded or adjusted according to policy. |
Knowing each status helps you act quickly and keep your project on track.
Reviewing Work, Requesting Revisions & Accepting Delivery
When a freelancer delivers work:
Open the delivery and compare it with your original project scope — quality, deliverables, and timeline.
If satisfied, click Accept Delivery to release payment from escrow.
If changes are needed, select Request Revision and clearly explain what must be improved.
Note: It is good practice to agree on several check points for an order, when the freelancer provides updates regarding the process.
Once all revisions are complete and approved, the order automatically moves to Completed status.
Communicating & Sharing Files
All communication and file sharing should remain within Osdire.
This ensures:
Transparent project records.
Access for Osdire support to assist fairly in case of disputes.
Secure and traceable file management.
All order-related messages and files should happen on order detail page, for quicker reference and effective dispute settlement. Messages before order was placed can be moved to the order page.
Cancellations & Refunds
If something isn’t going as expected:
Contact the freelancer first through the order page to discuss and clarify.
If you cannot resolve it, turn to our resolution centre to raise a formal dispute, with a limited time for the freelancer to address the issue.
If the problem is still not solved, contact our support team.
Our team will review the full communication and delivery records to determine a fair outcome.
Funds may be refunded partially or fully, depending on project progress and situation.
Tips for Smooth Order Management
Be clear and detailed. Outline deliverables, revisions, and file types in your initial communication.
Respond quickly. Timely replies keep projects on schedule.
Stay on-platform. Payments or communication outside Osdire aren’t covered by our protection.
Review promptly. Avoid delays that could lead to auto-approval of the delivery.
Frequently Asked Questions
Can I split an order into milestones?
Can I split an order into milestones?
Not yet. Currently, every offer is one full delivery. However, it is good practice to agree on check points for order updates at the beginning.
What happens if I don’t review the delivery in time?
What happens if I don’t review the delivery in time?
If you do not respond within 3 days, the delivery will automatically be accepted. Always review promptly.
If you are not ready yet, you can choose to review later. This will give you a 5-day extension on your delivery review deadline per order.
How do refunds work?
How do refunds work?
Refunds depend on order stage and evidence. You could receive a partial or full refund depending on the completed work. You can cancel or ask for the freelancer to cancel the order in our resolution centre.
You can choose to refund to your original payment or Osdire credit. If you choose to keep your fund with us, you will be rewarded 10% bonus credit spendable on our platform.
Can I use an external contract?
Can I use an external contract?
No need. Osdire’s built-in offer terms and messaging serve as your project contract.