Disclaimer: Osdire’s Terms of Service requires all users to be at least 18 years old and legally able to enter into a binding contract. If you’re between 13 and 17, you may only use Osdire through an account created and managed by a parent or legal guardian with their permission. Children under the age of 13 are not permitted to use Osdire.
At Osdire, we believe in fairness, transparency and empowering both buyers and freelancers to resolve issues confidently. If a project doesn’t go as planned, our Resolution Centre provides a structured, on-platform way to address concerns and reach agreement — before escalating to support.
Why a Resolution Centre?
Ensures both parties have a formal platform to discuss and resolve matters themselves.
Maintains clear records of communication and delivery, helping Osdire support intervene if needed.
Keeps everything within the platform so your project, payment and protection remain intact.
Helps avoid delays, bad experiences, or unsupported off-platform agreements.
How to Access the Resolution Centre
Go to your dashboard → open the relevant Order (for buyers) or Task (for freelancers) page.
Click the Resolution Centre link on the page.
Choose the action you need (see “Your Options” below), add a clear message explaining the situation, and submit the request.
The other party will be notified and has a timeframe (see below) to respond.
If no response is received, Osdire may auto-act (depending on the type of request).
Your Options in the Resolution Centre
For Buyers
Request an Order Update: If you want a progress check or clarification.
Cancel my order: Before you submit the requirements for the order, or, if the delivery is very late, you will have the option to cancel the order.
Ask the freelancer to cancel the order: When an order is active, if the scope changed, the freelancer cannot deliver, or you no longer require the work.
For Freelancers
Ask the Buyer to Cancel: If requirements changed, the client is unresponsive, or you can’t proceed.
Cancel the order: If the requirements for the order is not submitted for a long time, and the buyer is not responding, you can choose to cancel the order if you do not have enough information to start.
Offer a Partial Refund: If you delivered partially or want to compensate for issues.
What Happens After You Submit a Request
The other party receives a notification and in most cases, they have up to 48 hours to respond.
If there is no response within that timeframe, Osdire may automatically act (e.g., cancel the order or mark as accepted) depending on the case.
All chats, deliverables, revisions and history remain on-platform, enabling Osdire support to review if needed.
If resolution is reached (cancellation, refund, mutual agreement), the order is closed accordingly.
When to Use Customer Support (Instead of Resolution Centre)
If the issue involves policy violations, fraud or misconduct.
If one party refuses to engage in the Resolution Centre.
If the project scope or payment is in serious dispute and combining facts is required.
In these cases, open a Help & Support ticket and reference your order number, messages and request history for fastest review.
Best Practices to Avoid Disputes
Define scope clearly: deliverables, file types, timeline and number of revisions.
Communicate early & often: clarify uncertainties rather than assume.
Use Osdire’s messaging tool and order page: keep all discussions on-platform for protection.
Respond promptly: delays in replies often escalate issues.
Be fair and transparent: whether you're a buyer or freelancer, set realistic expectations.
FAQs
Q: How long do I have to respond to a Resolution Centre request?
A: Typically you have up to 48 hours from when the request is submitted. After that, Osdire may auto-process based on the case.
Q: Will using the Resolution Centre affect my account or ratings?
A: No — using it is encouraged. Disputes that remain unresolved may impact ratings or performance, but a well-documented and fair resolution usually does not.
Q: Can I cancel an order through the Resolution Centre?
A: Yes. Both buyers and freelancers can request-or-ask for cancellation. Mutual agreement is ideal; the system may automatically cancel in cases of absent response.
Q: What if someone tries to take the conversation off-platform?
A: That forfeits Osdire’s oversight and protection. We strongly encourage remaining on-platform so you remain covered under our policies.
Thank you for using Osdire — our goal is to keep collaborations smooth, fair and secure. If you encounter an issue, our Resolution Centre is your first stop — and our support team stands ready to assist.